Official platform setup
Business-compliant messaging architecture with template and session handling.
Solution
WhatsApp Business Platform
Compliant WhatsApp Business workflows connected to CRM, ERP, support, and operational systems.
Overview
Built for operational outcomes
WhatsApp is where customers and staff already communicate. We implement official Business Platform integrations that turn chats into structured, auditable workflows.
- Route conversations into tickets, approvals, and CRM records
- Notify operators about facility or order events in-channel
- Reduce lost requests with templates, bots, and human handoff
Capabilities
What we deliver
Workflow automation
Intents, forms, and routing into support and operations queues.
System sync
Bi-directional links to ERP, CRM, and custom software.
AI-assisted replies
Grounded suggestions for agents with escalation to humans.
Architecture
How the pieces connect
- 01
Channels
Customer and staff WhatsApp entry points
- 02
Orchestration
Bots, rules, and agent desktop
- 03
Systems of record
CRM, ERP, CMMS, custom apps
- 04
Insight
SLA, volume, and outcome reporting
Technology signals
WhatsApp Business PlatformWebhook servicesCRM / ERPTicket queuesTemplate managementAnalytics
Engagement
01
Discover
Map facilities, systems, and operational goals across your sites.
02
Design
Architect connectivity, AI, and software around your existing stack.
03
Deploy
Install sensors, gateways, integrations, and operator-ready interfaces.
04
Operate
Monitor, optimize, and evolve with measurable business outcomes.
FAQ
Solution questions
Next step
Tell us about your facilities, systems, and goals. Submissions are emailed to hello@ciberneticatech.com. You can also call 01 895 441 or 76 523 441.
Cibernetica SARL · Al Anwar Street, Kassouf Plaza, Stage 9, Jdeideh
Consultation form
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